General Conditions and Terms of Business

By completing the booking process, you confirm that you have read, understood, and accepted the General Conditions and Terms of Business presented below and that you recognize their unrestricted legal validity.

1. Rates

All of the prices appearing on this website include VAT. Please note that as of 01/01/2014 a City Tax was introduced, which is NOT included in the published prices. The city tax is to be paid directly at the accommodation.

2. Data Protection

In accordance with Article 13 of Legislative Decree No. 196 of June 30, 2006, we hereby inform you that all of the data you enter in the context of the booking process will be digitally stored and processed in order to transmit information and/or advertising material. By completing the booking process, you grant your permission for the use of your data in accordance with the aforementioned purposes. At the same time, you are prohibited from extracting, uploading, distributing, reproducing, or "framing" pages or content obtained from this website; in particular the use of this information for commercial or competitive purposes is expressly prohibited.

Via this widget, the HGV Service Cooperative provides an online booking module which the hotel industry (hotels, inns, B&Bs, etc.) can use to offer their rooms / apartments / suites and similar lodgings. By placing a reservation via this Internet service, you enter into a legally binding contractual relationship with the given lodgings establishment.

3. Payment

Reservations with advance partial payment

Your credit card will be charged for the advance payment fee of 30% of the total cost of your accommodations, and your credit card data will be used exclusively for the purpose of making this charge; specifically, your data will not be stored or transmitted for any other purpose.

Reservations with complete payment in advance

Your credit card will be charged for 100% of the total cost of your accommodations, and your credit card data will be used exclusively for the purpose of making this charge; specifically, your data will not be stored or transmitted for any other purpose. In the event that the advance partial payment or complete advance payment are not made by credit card, but rather by bank transfer, your agree to transmit (by fax or e-mail) verification of payment to the lodgings establishment within 72 hours of booking; this verification of payment must indicate that the agreed-upon sum (30% or 100%, as the case may be) has indeed been transferred. PLEASE NOTE: Your reservations will be honored only under the condition that the aforementioned verification of payment is received by the lodgings establishment within 72 hours of booking. If no such verification is received within 72 hours of booking, the reservations are considered null and void. Reservations for which the advance partial payment or complete advance payment have been made by means of bank transfer are possible only if the point in time of the booking is at least 168 hours earlier than the start of the day of from. In the event you cancel your reservations or arrive late or depart prematurely, the lodgings establishment will, in any event, retain 100% of the advance partial payment. If your stay takes place as planned, the lodgings establishment will then charge you for the remaining 70% of the cost of your accommodations. In the event you cancel your reservations or arrive late or depart prematurely, the lodgings establishment will retain 30% of your complete advance payment. In the event that the lodgings establishment cancels your reservations, you will be remitted in full (100%) the amount you paid. In the case of reservations made without any form of advance payment, depending upon the kind of lodgings establishment, it is vital that you provide your credit card number during the booking process.

4. Cancellations by the Guest in the Case of Reservations without any Form of Advance Payment

The right of withdrawal as laid down in the Consumers’ Code is not contemplated – however, we are willing to apply the following conditions for withdrawal.

In the event you wish to cancel your reservations or if you anticipate arriving late or departing prematurely, you must notify (by e-mail or fax) the lodgings establishment within the deadlines listed below. Up to 30 days, at the latest, before the agreed-upon day of from, the lodgings contract can be cancelled without the guest having to pay any cancellation penalties. In this case, the lodgings establishment has no claim to compensation for damages. However, if the lodgings establishment learns, between the 30th day before the agreed-upon day of from and the day of from, itself, of the cancellation or late from or premature to, the guest is liable for the following cancellation penalties:

Cancellation / notification of late from / premature to 15 days, at the latest, before the day of from: 40% of the agreed-upon total price or, in the case of late from and/or premature to, 40% of the price for the days between the agreed-upon and the actual day of from and/or day of to;

Cancellation / notification of late from / premature to 8 days, at the latest, before the day of from: 60% of the agreed-upon total price or, in the case of late from and/or premature to, 60% of the price for the days between the agreed-upon and the actual day of from and/or day of to;

Cancellation / notification of late from / premature to less than 8 days before the day of from: 70% of the agreed-upon total price or, in the case of late from and/or premature to, 70% of the price for the days between the agreed-upon and the actual day of from and/or day of to.

In the event that the guest does not make use of the reserved accommodations for the agreed-upon period of time without cancellation, or in the event the guest arrives late and/or departs prematurely without notification by e-mail or fax, the guest will be charged 70% of the agreed-upon total price or, in the case of late from and/or premature to, 70% of the price for the days between the agreed-upon and the actual day of from and/or day of to.The agreed-upon price is defined as the total price stated at the time of the booking. In the event that not all of the booked beds are occupied or are cancelled (including due to late from and/or premature to), the aforementioned provisions apply only to the agreed-upon price of the unused and/or cancelled beds (including due to late from and/or premature to).

5. Exclusion of Liability

The lodgings establishment is liable exclusively for immediate damages which the guest incurs as the result of the non-fulfilment of the obligations of the lodgings establishment with regards to its own activities. In any case, the lodgings establishment is liable to a maximum amount corresponding to the total price of the booking to which the liability claim pertains.

6. Miscellaneous

These General Terms and Conditions of Business and the provision of our services are subject to Italian Law, and are to be interpreted accordingly. The court venue for all disputes arising from or in the context of these General Terms and Conditions of Business and our services shall be Bozen/Bolzano (Italy), only. If any provisions of this contract is or becomes ineffective, the effectiveness of the remaining provisions shall not be affected. If you’ve had a problem with something you’ve bought online, you can use this site to try to reach an out-of-court-settlement: https://webgate.ec.europa.eu/odr/main/?event=main.home.show
You can only use it if you live in the EU and the trader is based in the EU.